**Job Summary: Desktop & End User Support Specialist**

Need local to PA

Direct client

Hybrid/Remote role

**Key Responsibilities**

– Provide daily technical support for DLI HQ, Harrisburg offices, and remote OVR field support.

– Manage incident and change management using ServiceNow.

– Support assistive technology software (JAWS, Zoom Text, Dragon Naturally Speaking, etc.).

– Conduct hardware and software diagnostics, installations, and troubleshooting.

– Ensure effective communication and customer service.

**Qualifications:**

– Minimum 2 years’ experience with assistive technology hardware/software.

– Minimum 4 years’ experience in desktop and end-user support.

– Strong knowledge of ServiceNow, Windows OS, and MS Office.

– Excellent problem-solving, communication, and customer service skills.

– Ability to lift and transport equipment.

**Skills:**

– Expertise in asset management systems.

– Proficiency in software installation and workstation imaging.

– Knowledge of VPN setup, Active Directory, and video conference equipment.

– Capability to resolve technical issues over the phone and under pressure.